Detalhes do Artigo
[305563] An overview of key methodologies employed in continuous quality improvement: applicability and trends
Autores: Samira Silva Lopes, Daniel Ramos Louzada, Vanderléa de Souza
Resumo: Pursuing excellence in testing and calibration laboratories is a constant challenge to ensure the quality and reliability of results, guaranteeing customer satisfaction. In this context, continuous improvement methodologies have been widely applied to increase the efficiency of processes, reduce costs and minimise errors. This article aims to conduct a state-of-the-art analysis on applying the main methodologies associated with continuous improvement in testing and calibration laboratories, highlighting the main contributions and challenges faced. Recent studies and practical examples of its application are presented, and trends are discussed. The results show that Kaizen, Lean, Six Sigma are usually applied, with Kaizen in industrial applications and Lean Six Sigma tending to industrial applications and Lean Six Sigma emerging as a future trend.