[305426] Artigo – CBM – Congresso Brasileiro de Metrologia

Resumo: This paper proposes a multicriteria conceptual framework for assessing the maturity of testing and calibration laboratories based on the structure of the ISO/IEC 17025:2017 standard. The methodology consisted of the following steps: (i) conducting a literature review and documentary analysis on the central research theme; (ii) defining the analytical structure aligned with the requirements for the competence, impartiality, and consistent operation of testing and calibration laboratories; (iii) developing a multicriteria conceptual framework, combining two decision-making methods; (iv) applying the proposed framework with senior managers from one of the Brazilian Army Evaluation Center (CAEx)’s Laboratories to determine its maturity level concerning each requirement of the ISO/IEC 17025:2017 standard; and (v) adopting the Importance-Performance Analysis (IPA) method to identify critical issues and elaborate an action plan to prepare the Laboratory for holding accreditation. The main outcome of this research is an innovative conceptual framework for assessing the maturity of testing and calibration laboratories, representing a substantial contribution to the state-of-theart compared to previous studies published from 2010 to 2023.