[305276] Artigo – CBM – Congresso Brasileiro de Metrologia

Resumo: This paper presents an assessment model designed to help companies achieve excellence in innovation management. The primary goal is to evaluate their level of maturity concerning the ISO 56002:2019 standard clauses and items. An empirical study was conducted at Light SESA, a Brazilian electric power sector company, to demonstrate the model’s applicability. The methodology comprises the following steps: (i) conducting a thorough literature review and documentary analysis on the research subjects; (ii) defining the analytical structure based on the ISO 56002:2019 framework; (iii) applying the Analytic Network Process (ANP) method to assigning weights to dimensions and factors that integrate the assessment structure; (iv) creating, pretesting a questionnaire to be applied to senior leaders and RD&I project managers of a given company to evaluate its level of maturity concerning the ISO 56002:2019 standard clauses and items; (v) using the fuzzy logic to compute the collective judgements, avoiding biased decisions and assessment results; (vi) employing the Importance-Performance Analysis (IPA) method to identify priority areas for improving the company’s innovation management system. The main result of this work is a robust model for assessing the maturity of innovation management systems of innovative companies that seek to improve their innovation capacity and performance.